Customer Support Specialist (IT+ENG // FR+ENG)

Location: Remote (Hungary)

Company

hirify.global provides technology products supported by customer care teams using AI-driven tools and automation.

What you will do

• Provide first-line support for LogMeIn ITSG products, including LogMeIn Rescue and LogMeIn Resolve, through calls, callbacks, email, testing, and remote sessions.
• Lead customer issues end-to-end during the initial interaction and pursue first-contact resolution through clear troubleshooting and proactive communication.
• Document and manage cases in Salesforce and other support systems while following SLA requirements.
• Collect reproduction steps, screenshots, error messages, system information, and application logs for investigation.
• Collaborate with next-level support teams on complex issues while developing product and technical knowledge.

Requirements

• Excellent written and verbal communication in Italian and English or French and English, with the ability to explain complex concepts clearly.
• Previous experience in customer-facing IT support, including troubleshooting, analysis, task prioritization, and willingness to learn new technologies.
• Experience leading remote support sessions and accurately documenting reproduction steps, screenshots, exact error messages, and relevant logs.
• Solid user-level knowledge of Windows, macOS, Android, and iOS.
• Hands-on troubleshooting experience with common endpoint, connectivity, and access-related issues, including software installation.

Culture & Benefits

• Full-time remote work from Hungary.
• Comprehensive health benefits and generous paid time off, including holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days.
• Tuition reimbursement and instructor-led and on-demand learning programs.
• Wellness support through the Thrive Global Wellness Program, Employee Assistance Program, wellness app, and one-on-one coaching.
• Employee Resource Groups, hirify.global Gives, charitable matching, and an inclusive culture focused on belonging.