Client Services Specialist

Location: Remote from the United States; Tuesday to Saturday, 2pm to 11pm Eastern.

Company

hirify.global provides legal consulting and eDiscovery services, supporting clients through global professional teams.

What you will do

• Support clients by phone and email with system login, interface navigation, and task-related questions.
• Train clients to log in, run searches and exports, and use advanced system features.
• Create accounts, provide project access, and fulfill new engagement requests.
• Identify issues, communicate resolution steps, and escalate cases to Concierge Leadership or other teams when needed.
• Provide client status updates and collaborate with colleagues while advocating for client needs.

Requirements

• ITAR clearance required.
• Bachelor’s degree or higher in any discipline.
• Multilingual English speaker with at least one of German, Mandarin, or Cantonese required.
• At least 2–3 years of experience in customer service, technical support, legal, government, financial, or hospitality roles.
• Ability to work with Windows and Mac operating systems.
• Experience with Microsoft 365 Office applications, including Excel, Word, PowerPoint, Visio, and SharePoint.
• Strong written and verbal communication, active listening, teamwork, flexibility, patience, empathy, and client advocacy.
• Digital intelligence, digital literacy, problem-solving ability, and judgment about when to escalate issues.

Nice to have

• Previous eDiscovery industry experience.
• Experience with Relativity, Everlaw, or NUIX.
• Experience with Active Directory or Azure user-access systems.
• Existing hirify.global employment with at least one year of tenure.

Culture & Benefits

• Remote work from home.
• Health and welfare benefits, including medical, dental, vision, life insurance, and an employee assistance program.
• 401(k) and paid time off.
• Access to Relativity Review Management Specialist, Sightline Administrator, Brainspace Administrator, and BlackOut User certifications.
• Employee appreciation and referral reward programs.
• Values emphasize client experience, collaboration, innovation, and persistence.