Customer Support Specialist (Forestry Software)

Location: Cracow, Poland, or remote from Poland

Company

hirify.global is an industrial technology company delivering solutions that connect digital and physical operations. hirify.global Forestry provides enterprise software for the forest products supply chain, supporting forest managers, wood procurement teams, and logistics providers.

What you will do

• Provide phone and written support to users across Europe through email and a ticketing portal.
• Act as the primary contact for European clients, managing, prioritizing, and triaging requests within key SLAs.
• Diagnose and troubleshoot desktop and web-based software issues from symptoms through resolution.
• Escalate complex technical issues with complete documentation for cross-team collaboration.
• Create knowledge-base documentation and share customer feedback with product teams.

Requirements

• Professional working proficiency in written and spoken English and a Nordic language.
• Experience in a customer-facing support or helpdesk environment.
• Strong communication skills and the ability to explain technical concepts in plain language.

Nice to have

• Experience with ITIL-based ticketing systems such as Salesforce or Jira.
• Education or experience in IT, software development, or a related technical field.
• Familiarity with or interest in forestry or logistics.

Culture & Benefits

• Full-time role based in the Cracow office or remotely from Poland.
• Work on software solutions intended to improve productivity, safety, and sustainability in global operations.
• Collaborative and supportive environment built around belonging, growth, innovation, ownership, and initiative.

Hiring process

• Submit an online application through one of the Apply buttons in the posting.
• Contact careers@hirify.global.com for application-process assistance or accommodation requests.