Customer Service Analyst

Location: Cluj-Napoca, Romania; hybrid, with 8 office days per month.

Company

hirify.global is a global technology company providing software and information solutions for professional customers.

What you will do

• Process and maintain customer orders, invoicing requests, renewals, licensing information, and related records in SAP ECC.
• Monitor and resolve invoicing discrepancies, perform invoice corrections, and support billing activities for accurate revenue recognition.
• Provision customer access to products and services across SaaS platforms and billing systems.
• Manage customer documentation, contracts, and supporting order-fulfillment records.
• Reconcile payments, review renewal contracts, and prepare operational and financial reports.
• Collaborate through Salesforce and other systems to resolve issues, manage case queues, and support process improvement.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Strong attention to detail, analytical thinking, problem-solving, and organizational skills.
• Ability to manage multiple priorities, work independently, adapt to changing business needs, and maintain accuracy.
• Comfort working with large volumes of documentation, data processing, and manual calculations.
• Fluency in English.

Nice to have

• Experience in customer operations, order management, billing, data administration, or SaaS-based environments.
• Experience with SAP ECC, Salesforce, customer billing platforms, or similar business systems.
• Interest in process improvement, automation, and emerging AI technologies.

Culture & Benefits

• Hybrid work with a strong work-from-home culture and a flexible working schedule.
• Personal development through internal and external training and the #GROW learning and development program.
• Yearly performance bonus based on seniority, referral bonus, meal vouchers, monthly allowance, and gift vouchers twice a year.
• Corporate health insurance, mindfulness and wellbeing programs, and up to 28 days of annual leave based on seniority.
• Applicants may be required to attend onsite interviews at a hirify.global office; AI-generated responses or third-party assistance during interviews may result in disqualification.

Hiring process

• Participate in interviews without AI tools, external prompts, or third-party support.
• Remove virtual backgrounds and include in-person interviews when requested.