Customer Support Associate (Hospitality)

Location: Barcelona, Spain; hybrid working model

Company

hirify.global provides technology for the travel and hospitality industry and operates through a global organization.

What you will do

• Assist global hotel customers by phone, chat, and email.
• Diagnose and resolve customer issues, following up to ensure a strong experience.
• Collaborate with other teams on complex inquiries and seamless service delivery.
• Suggest improvements to support processes and tools.
• Contribute to initiatives improving communication, documentation, and response quality.

Requirements

• Experience or interest in customer support or service-oriented environments.
• Strong communication, problem-solving, collaboration, organizational, and adaptability skills.
• Familiarity with Salesforce or Microsoft Office, or motivation to learn these tools.
• Ability to manage global interactions in a fast-paced setting.
• Comfort communicating in English.
• Ability to work Sunday through Thursday within the hybrid model.

Nice to have

• Experience in travel, hospitality, or related industries.
• Knowledge of an additional language.

Culture & Benefits

• Hybrid working model.
• On-the-job training, formal learning activities, and ongoing learning through colleague interactions.
• Supportive environment focused on employee and family well-being.
• Diverse and inclusive community promoting collaboration and innovation.
• Global organization focused on the future of travel and hospitality.