Supplier Onboarding Support Agent (French/Spanish/German/Italian)

Location: Hybrid in București, Romania; 2 days per week from the office and 3 days per week working from home, subject to business requirements and company policy.

Company

hirify.global, part of Capgemini, provides AI-powered intelligent operations and transformation services for more than 700 clients across 10 industries, including banking and financial services, healthcare, insurance, shipping and logistics, and travel and hospitality.

What you will do

• Respond to supplier onboarding tickets and support interactions captured in Pega.
• Provide navigation and process support across Ariba SLP and Relish.
• Guide suppliers through standard onboarding steps, form completion, documented data requirements, and scheduled walkthroughs.
• Resolve common invitation, access, login, navigation, and form-completion issues.
• Provide onboarding status updates, identify missing information, and explain the next documented action required.
• Escalate non-standard setup questions, urgent or problematic requests, and issues requiring business-rule interpretation to Regional Tier 2 Supplier Onboarding; maintain complete ticket notes, categories, and dispositions in Pega.

Requirements

• French, Spanish, German, or Italian at B2 level and English at B2 level.
• 1–3 years of experience in customer support, supplier enablement, shared services, service desk, or a comparable high-volume support environment.
• Strong customer-service orientation and confidence supporting external suppliers and internal client requesters.
• Ability to become highly proficient in Pega, Ariba SLP, and Relish.
• Strong written and verbal communication skills, with the ability to explain process requirements simply and consistently.
• Ability to follow documented business rules, knowledge, and escalation criteria without over-escalating standard questions.
• Strong documentation discipline and comfort working with ticket queues, SLAs, quality measures, and productivity targets.
• Eligibility requires a position referring to Senior Associate – Operations or Analyst – Operations, lateral movement to the corresponding role, a rating of C or above, direct manager approval, positive feedback from hirify.global internal and external clients, and no disciplinary action during employment at hirify.global.

Nice to have

• Experience with enterprise workflow or supplier platforms.

Culture & Benefits

• Hybrid working model with 2 office days and 3 work-from-home days per week.
• Work within a multilingual supplier-support environment serving clients across regions and industries.
• Use approved knowledge, decision trees, and scripts to provide consistent support.