Support Specialist - US

Location: Remote from the Philippines; Philippine night shift aligned with US business hours.

Company

hirify.global provides cloud-based Practice Information Management Software for veterinary and therapy professionals, including the Provet platform.

What you will do

• Provide semi-technical first-level support by telephone, email, and live chat.
• Capture complete and accurate information in Intercom and keep customers updated on progress.
• Perform initial troubleshooting and gather details needed to understand customer issues.
• Prioritize and triage enquiries while meeting customer SLAs.
• Collaborate with colleagues and second-line technical support to deliver timely resolutions.
• Develop product expertise in Provet and advise customers on queries and best practices.

Requirements

• Based in the Philippines and flexible to work the Philippine night shift aligned with US business hours.
• Experience in a busy, customer-service-focused role, ideally supporting large B2B or enterprise customers with Service Level Agreements.
• Strong communication skills, including confidence communicating advice and recommendations by phone.
• Customer-first approach with a commitment to following through and finding appropriate solutions.
• Process-driven approach to ticket triage, prioritization, and accurate execution.
• Ability to work effectively in a fast-paced environment and learn the Provet platform and services.

Nice to have

• Experience in a fast-growing global SaaS company or the veterinary industry.

Culture & Benefits

• Remote-first work environment with diverse teams, autonomy, and a focus on continuous improvement.
• Competitive compensation and benefits.
• Learning and professional growth opportunities.
• Tools needed to perform the role.
• Meaningful work in digital healthcare, frequent company events, and collaboration with colleagues worldwide.

Hiring process

• Apply through hirify.global's official Applicant Tracking System or official hirify.global channels; the position will be filled when a suitable candidate is found.
• Communication claiming to represent hirify.global should come only through Teamtailor or official @hirify.global.com email addresses.