Partner Account Manager (SaaS)

Location: Remote in Germany; regular travel across DACH is required. The role is based in Berlin and includes on-site partner meetings.

Company

hirify.global provides a Unified IT Operations Platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in 140+ countries.

What you will do

• Own post-sales relationships with a portfolio of EMEA resellers, VARs, and distributors from onboarding through long-term growth.
• Drive partner enablement through product training, certifications, go-to-market workshops, and sales toolkits.
• Monitor partner health and activity data, identify adoption gaps, mitigate risks, and prevent churn.
• Identify expansion opportunities with the CAM, including new product lines, upsell opportunities, and territory growth.
• Run QBRs with strategic partners, align performance and pipeline plans, and support distributors in enabling reseller networks.
• Represent partner needs internally, collaborate with Product, Support, Marketing, and Sales, and maintain partner and opportunity data in Salesforce.

Requirements

• Proven experience in a channel-facing post-sales role such as Channel CSM, Partner Success, or Channel Enablement within a SaaS or technology company.
• Deep understanding of the indirect channel model and how resellers and distributors operate.
• Commercial ability to identify growth signals and translate them into actionable plans with the CAM.
• Strong communication and training skills, including the ability to simplify complex topics and deliver enablement at different levels.
• Data-driven, highly organized, and comfortable managing a diverse portfolio across geographies and maturity stages.
• Fluent English and German.
• Willingness to travel regularly across DACH is required.

Nice to have

• Familiarity with the DACH channel landscape.
• Background in RMM, MDM, endpoint management, or IT management SaaS.

Culture & Benefits

• Professional development through a training platform and opportunities for personal and career growth.
• Lunch provided at the office three times per week.
• Access to a corporate benefits platform with discounts from brands including Expedia, FitX, and Zalando.
• International and intercultural work environment with a focus on customer success.
• Office located in central Berlin near Alexanderplatz.
• This position is not eligible for visa sponsorship.