Account Manager DACH (f/m/d) - Parental Leave Cover (B2B SaaS)

Location: Hybrid work in the Cologne office, with 2 fixed office days per week and flexible remote work; temporary workation is available within the EU, Iceland, Liechtenstein or Norway.

Company

hirify.global builds a Community of Trust for e-commerce, providing B2B SaaS solutions to online shops and supporting more than 25,000 businesses and over 40 million consumers.

What you will do

• Independently own and strategically develop a portfolio consisting primarily of mid-sized online shops.
• Analyze customer needs and performance, identify opportunities, and implement tailored expansion strategies.
• Build long-term customer partnerships and provide recommendations that improve online-shop performance.
• Collaborate with Sales, Legal, Product, and other internal stakeholders to ensure a consistent customer experience.
• Use KPIs and data-driven insights with a Customer Success Manager to improve retention, satisfaction, and long-term success.

Requirements

• Proven experience managing B2B customer portfolios, ideally in SaaS, e-commerce, or another technology-driven environment.
• Experience managing large portfolios of up to 600 accounts while combining structured account management with strategic development.
• Strong negotiation skills, a natural sales instinct, and a commercial mindset for unlocking growth opportunities within existing accounts.
• Proactive customer communication and the ability to identify needs early and improve online-shop performance.
• Confidence using CRM systems such as Salesforce and applying data-driven insights to optimize processes and account performance.
• Fluent German and very good English skills for professional communication with internal and external stakeholders.

Culture & Benefits

• Hybrid work combining fixed office days with flexible remote work.
• Workation within the EU, Iceland, Liechtenstein or Norway for a temporary period.
• 28 vacation days plus 2.5 additional days off around Christmas, New Year's Eve, and Carnival.
• Buddy program, individual learning and development opportunities, and team and unit events.
• Health Pass activities can provide an additional vacation day through participation in sports, fitness, and health courses.