Account Manager (Hospitality Tech)

Location: Munich, Berlin, or remote from Germany; flexible home, office, or hybrid work setup with occasional travel to customers and industry events.

Company

hirify.global is a fast-growing hospitality technology scale-up providing an open, AI-powered, API-first property management platform for hospitality operations.

What you will do

• Own a portfolio of mid-market hospitality accounts end to end and support the pooled customer base.
• Build relationships with owners and senior decision makers, acting as a commercial sparring partner on broader business strategy.
• Drive renewals, upsells, and cross-sells, progressing opportunities through negotiation and close.
• Develop account plans, run business reviews, monitor account health, and identify adoption, revenue, and retention opportunities.
• Lead commercial conversations with owners, general managers, and finance leads, involving the Account Director in larger negotiations and strategic decisions.
• Work with Customer Success, Legal, Finance, Product, Marketing, and leadership while maintaining accurate CRM data, pipeline, forecasts, and customer insights.

Requirements

• Proven experience in account management, sales, or another commercial customer-facing role, ideally in B2B SaaS.
• Commercial drive with experience owning targets, identifying opportunities, and closing them.
• Strong relationship-building and negotiation skills with stakeholders.
• Customer-centric mindset, intellectual curiosity, and enjoyment of solving complex problems.
• Structured, self-driven working style and ability to manage a portfolio independently.
• Data-driven mindset and comfort using KPIs and account data to guide decisions.
• Fluent German and business-fluent English.
• Openness to occasional travel to customers and industry events.

Nice to have

• Experience in hospitality or hospitality technology.
• Experience with HubSpot or a similar CRM.
• French language skills.

Culture & Benefits

• International team representing more than 20 nationalities, with a collaborative and inclusive environment.
• Autonomy, ownership, transparent decision-making, and opportunities to shape a growing Account Management function.
• 360° feedback reviews, a dedicated learning budget, and opportunities for increasing responsibility.
• Flexible home, office, or hybrid work focused on results and adaptable schedules.
• 30 days of vacation, a fully covered Deutschland Ticket, EGYM Wellpass membership, and regular team and company events.
• Competitive compensation guided by benchmarking data and performance contribution.