IT Business Analyst

Location: Hybrid role in Greenbelt, Maryland, United States; onsite attendance required for a minimum of 3 days per week.

Salary: $105,000–$135,000 per year.

Company

hirify.global delivers digital services, advanced analytics, artificial intelligence and machine learning, cybersecurity, and other technology services to U.S. government agencies.

What you will do

• Translate stakeholder needs into functional requirements, business process workflows, standard operating procedures, and technical specifications for NASA SEWP program initiatives.
• Manage requirements gathering, gap analysis, solution validation, traceability, program timelines, contract milestones, and operational standards.
• Coordinate with SEWP PMO staff, civil servants, contract holders, IT development teams, and agency customers.
• Maintain process documentation, knowledge management systems, and SharePoint collaboration environments; support integration across SEWP VI applications, including the Online Catalog and Quote Request Tool.
• Support user acceptance testing, system integration testing, defect tracking, test documentation, and issue resolution.
• Prepare executive briefings, status reports, meeting materials, stakeholder communications, and recommendations on progress and risks.

Requirements

• Associate or bachelor's degree in information systems, business administration, computer science, or a related field, or equivalent professional experience.
• At least 5 years of professional experience in IT operations, service delivery, or systems analysis within an enterprise or federal government environment.
• Proficiency with SharePoint, Confluence, Jira, Azure DevOps, or equivalent requirements and collaboration tools.
• Advanced knowledge of Microsoft 365, including Teams, Power Automate, Exchange, and Azure Active Directory; experience with process mapping, workflow design, and knowledge management systems.
• Ability to obtain and maintain a Public Trust clearance and meet all NASA SEWP/SITSS contract requirements.
• Availability to work onsite in Greenbelt, Maryland, for at least 3 days per week.
• ITIL v4 Foundation or equivalent service management certification required.
• Understanding of IT project lifecycle management, including planning, execution, risk mitigation, and stakeholder reporting; familiarity with Agile/Scrum and/or ITIL-aligned methodologies.
• Excellent written and verbal communication skills, analytical and problem-solving abilities, independence, cross-functional leadership, and the ability to manage multiple concurrent priorities.

Nice to have

• CAPM, PMP, CBAP, PMI-PBA, or CSPO certification; in-progress certifications are considered.
• Experience supporting federal government IT programs and familiarity with government contracting, procurement vehicles, NASA SEWP, NIH, or HHS.
• Experience with Microsoft 365 for operational workflows, reporting, and data analysis.
• Familiarity with enterprise systems integration, identity and access management, Azure AD, Okta, MobileIron, and endpoint lifecycle management.
• Experience with onboarding programs, enterprise-wide IT initiatives, service delivery transformation, training materials, knowledge base articles, and user guides.
• Familiarity with Agile/Scrum and sprint-based delivery cycles.

Culture & Benefits

• Full-time employment with medical, dental, vision, life, short-term disability, and long-term disability insurance.
• 11 federal holidays and paid time off.
• 401(k) with company matching and flexible spending accounts for commuter, medical, and dependent care expenses.
• Tuition assistance and charitable contribution matching.
• Performance-based incentives may be available based on individual or team achievements.