Business Analyst/Technical Writer

Location: Quantico, Virginia, United States; onsite. US citizenship and an active Top Secret clearance are required.

Salary: $80,000–$130,000 per year.

Company

hirify.global delivers technology solutions for federal civilian, defense, and intelligence organizations, including data and AI, cybersecurity, and enterprise transformation services.

What you will do

• Engage federal government representatives, governance stakeholders, and service desk, operations, and engineering teams to understand end-user and enterprise needs.
• Define and document requirements, decompose them into Kanban cards or Scrum units such as Epics, Features, and User Stories, and develop acceptance test criteria.
• Prepare executive-level briefing materials covering program status, issues, requirements, resourcing justification, and impact.
• Audit Azure DevOps and Jira with Configuration Management, support quality assurance, and resolve linkage and entry issues.
• Facilitate Scrum ceremonies, improve Agile practices, coordinate monthly and sprint reporting, and track issues and risks.
• Support software testing, continuous process and technology improvement, and end-user training for new solutions and processes.

Requirements

• US citizenship and Top Secret clearance.
• At least five years of experience analyzing and documenting complex systems and applications.
• Experience collaborating with customer representatives, program management, and quality managers to define and document requirements in small increments.
• Experience creating and maintaining knowledge bases, document repositories, end-user documentation, SOPs, QRGs, process documentation, and training materials.
• Experience conducting SME interviews and translating technical knowledge into clear documentation.
• Experience establishing and maintaining documentation templates, style guides, and writing standards.
• Experience writing acceptance criteria for user stories to define system functionality.
• Strong attention to detail, technical accuracy, quality control, problem-solving, multitasking, on-time delivery, and customer service skills.
• Excellent written and oral communication, collaboration, relationship-building, customer and employee engagement, and ability to translate complex technical concepts into plain English.
• Ability to elicit and shape requirements, decompose complex challenges into actionable plans, and work effectively in a fast-paced, dynamic, matrixed environment.

Nice to have

• Experience maintaining an Agile/Scrum backlog and decomposing features into user stories.
• Experience supporting the US Department of Justice or scientific laboratories.
• Project management or Scrum team management experience.
• Working knowledge of Atlassian, Microsoft, and Adobe products, including Jira, Confluence, SharePoint, Word, and Teams.
• Ability to conduct solution demonstrations for large client groups.
• Experience leading, planning, initiating, coordinating, and executing special projects and programs of varying scope and complexity.
• Experience interacting with policy, technical, operational, and program management personnel; advising on policy and program requirements; and implementing corrective actions.
• Experience supporting Operations and Maintenance functions, business process analysis, management and planning, program management plans and roadmaps, Program Management Review sessions, and contracting actions including requisitions.

Culture & Benefits

• Work supports federal law enforcement and scientific organizations, including FBI enterprise IT and mission operations.
• Culture emphasizes excellence in delivery, innovation, accountability, and mission-driven work.
• Focus on attracting and developing high-performing teams and supporting professional growth.
• Benefits are provided; details are available in the employer's benefits information.