Senior Program Manager (IT)

Location: Washington, DC, USA

Company

hirify.global delivers digital services, advanced analytics, artificial intelligence and machine learning, cybersecurity, and other technology services to U.S. government agencies.

What you will do

• Monitor and manage IT support services under the task order.
• Ensure compliance with contract requirements, performance measures, and deliverables.
• Manage and maintain a centralized enterprise service desk supporting end users, incidents, service requests, and technical issue resolution.
• Lead project planning, status reporting, risk management, resource estimation, and service delivery activities.
• Develop infrastructure strategy, architecture, service delivery standards, and enterprise procedures.
• Analyze infrastructure trends and develop long-range plans focused on cost effectiveness and competitiveness.

Requirements

• BS/BA degree in a related field or equivalent.
• At least 8 years of experience, including 4 years in a supervisory role.
• Experience managing extensive client interactions and providing regular project status and progress updates.
• Strong experience creating and maintaining project charters, initiation documents, project plans, schedules in MS Project, resource models and estimates, risk and issue logs, communication plans, quality assurance plans, and status reports.
• Expert-level experience leading teams in an IT environment, with strong teamwork, interpersonal, communication, and persuasion skills.
• Ability to lead infrastructure strategy and service delivery development, analyze trends, and create long-range IT infrastructure plans.
• Proficiency in project management planning and estimation tools.
• PMP certification required.
• Public Trust security clearance required.

Nice to have

• ITIL V3 Foundations or comparable framework certification.
• Experience supporting federal enterprise help desk or service desk contracts.
• Strong technical analysis, troubleshooting, escalation, and technical documentation skills.
• Ability to translate technical risks and content for executive and government stakeholders.
• Collaborative team-working experience.

Culture & Benefits

• Full-time employment with medical, dental, vision, life, short-term disability, and long-term disability insurance.
• 11 federal holidays and paid time off.
• Performance-based incentives may be available for individual or team achievements.
• 401(k) with company matching.
• Flexible Spending Accounts for commuter, medical, and dependent care expenses.
• Tuition assistance and charitable contribution matching.