ITSM Transformation Program Manager

Location: United States, Texas

Company

hirify.global Technologies is a global engineering firm delivering proprietary AI agents, custom software, application modernization, data platforms, cloud migrations, systems integration, and technical consulting.

What you will do

• Own and drive the enterprise ITSM transformation roadmap in alignment with business priorities.
• Lead program execution across cross-functional teams, coordinating deliverables, dependencies, and timelines.
• Engage executive stakeholders, facilitate decisions, and maintain alignment on priorities and outcomes.
• Identify risks, resolve roadblocks, and manage competing priorities.
• Drive organizational change, stakeholder engagement, and adoption of new ITSM processes and solutions.
• Use data, metrics, and performance insights to measure success and optimize ITSM processes and ServiceNow capabilities.

Requirements

• 6+ years of experience in Product Ownership, Program Management, or ITSM Transformation.
• Strong understanding of ITSM frameworks, processes, and best practices, including ITIL.
• Experience working with ServiceNow in enterprise environments.
• Proven ability to lead complex initiatives and manage cross-functional stakeholders.
• Excellent communication, emotional intelligence, and executive stakeholder management skills.
• Strong change management capabilities and ability to influence without direct authority.
• Analytical mindset with experience using KPIs and data to drive decisions and continuous improvement.
• Excellent verbal and written English communication skills.
• Initiative and drive to do great things.

Culture & Benefits

• Regular position.
• Work with a global engineering firm serving startups and global enterprises.
• Contribute to production-ready technology solutions across AI, software, data, cloud, and systems integration.