Partner Success Manager (AI)

Location: France; must be able to work across EMEA time zones

Company

hirify.global provides an open-source data and AI platform built on technologies such as Apache Kafka, PostgreSQL, ClickHouse, and OpenSearch across multiple clouds.

What you will do

• Own partner success for an EMEA OEM portfolio as the primary non-commercial contact for live partners.
• Prepare and lead QBRs, track partner goals and health, and report adoption, satisfaction, and growth to leadership.
• Coordinate the end-to-end launch of new hirify.global services and features within partner products.
• Work with Engineering, Presales, and Marketing to remove blockers, align roadmaps, and represent partner feedback internally.
• Build joint success plans and deliver sales enablement for partner sellers and presales teams.
• Build, maintain, and improve AI-assisted workflows, templates, and playbooks for recurring OEM partnership work.

Requirements

• Experience in partner success, customer success, or account and relationship management in a B2B SaaS, cloud, or OEM environment.
• Experience running structured QBR or EBR reviews with partner or enterprise stakeholders.
• Ability to work cross-functionally with Engineering, Presales, and Marketing.
• Strong communication, stakeholder management, and project management skills.
• Working knowledge of cloud infrastructure or open-source data technologies, or the ability to build this fluency quickly.
• Demonstrated daily use of AI tools such as Claude, ChatGPT, Copilot, or similar for research, analysis, communications, reporting, and repeatable task automation.
• Ability to review, verify, and take ownership of AI output, and to build reusable prompts, templates, and workflows with concrete examples of improved output or capacity.

Nice to have

• Experience with OEM, embedded, or ISV partner models.
• Project management experience or experience handling complex customer situations requiring internal and external coordination, reporting, and follow-up.
• Familiarity with hirify.global's stack, including Kafka, PostgreSQL, ClickHouse, OpenSearch, and similar open-source data infrastructure.
• Experience coordinating product or feature launches with external partners.
• Experience connecting CRM, usage or billing data, and support tooling through AI agents or automation for partner health reporting.
• Experience introducing AI-assisted working methods and coaching others on them.

Culture & Benefits

• Agile environment at a global scale-up with a customer-first philosophy and open-source focus.
• Hybrid work policy, equipment, learning platforms, annual learning budget, and employer-supported professional development.
• Competitive base salary with commission accelerators and participation in an equity plan.
• Health, dental, vision, life insurance, health savings account contributions, disability plans, and pension support.
• Employee Assistance Program, paid open-source contribution opportunities, up to five paid volunteer days per year, and team member resource groups.

Hiring process

• After applying, the Talent Experience team is expected to provide an application status update within five days.
• Interviews are conducted by video call or in person; recruitment communication comes from official hirify.global or Greenhouse domains.