Customer Success Manager - Allplan (BIM)

Location: Lyon, France; office or hybrid. Presentations, product demos, and training sessions are delivered virtually and occasionally onsite.

Company

ALLPLAN provides integrated 3D BIM design software and cloud technology for architecture, engineering, construction, and prefabrication workflows; it is part of hirify.global.

What you will do

• Manage the full customer relationship lifecycle, including onboarding, training, check-ins, adoption, and satisfaction tracking.
• Meet renewal, expansion, and cross-sell quotas by identifying growth opportunities and negotiating account expansions.
• Forecast account pipelines, report progress, and collaborate with Sales on account planning.
• Drive software engagement through tailored enablement plans and manage account health and churn risks.
• Resolve customer issues with Support and Product teams and relay actionable feedback to Product and Engineering.
• Deliver presentations, product demonstrations, and training while maintaining expert knowledge of 3D BIM workflows.

Requirements

• 3+ years of experience in customer-facing roles, preferably Customer Success, or in Sales, Customer Service, or Technical Support.
• AEC/O industry experience, including product knowledge of ALLPLAN, SDS2, SCIA, and/or FRILO.
• Technical aptitude for CAD, BIM, or similar design software, with the ability to understand client workflows and translate features into value.
• Exceptional communication and presentation skills with a consultative, problem-solving approach.
• Strong organization, forecasting, pipeline management, prioritization, and relationship-building skills.
• Ability to manage multiple client accounts across regions and time zones and work with global customers and cross-functional teams.
• Self-motivated, reliable, confident, and able to drive positive outcomes.
• Business fluency in English, written and verbal.

Culture & Benefits

• Office or hybrid work in Lyon, France.
• Work with global architecture and engineering customers across regions and time zones.
• Collaborate with Sales, Support, Product, Product Engineering, and cross-functional internal teams.