Senior Customer Onboarding Specialist

Location: Paris, France; Workplace: Remote

Company

hirify.global's Revenue – Growth Customer Team manages customer onboarding for hirify.global's product solutions.

What you will do

• Manage a portfolio of customers with varying levels of complexity across the full onboarding journey, including kick-offs, technical audits, setup and follow-up calls, go-live monitoring, platform demos, QA, and handover.
• Lead implementation success by delivering product training, troubleshooting implementation issues, identifying workarounds, and coordinating complex cases with Technical Support, Product, and Engineering.
• Build expertise across hirify.global's product suite, including CMP, ACM, MUV, Consent Essentials, SSO, PMP, and DSAR.
• Identify inactive customers, blocked projects, and technical dependencies, then manage follow-up, escalation, and mitigation actions.
• Maintain accurate onboarding data in Planhat, gather customer context before kick-off, and ensure smooth handover to the CSM or KAM.
• Lead cross-functional improvement initiatives and structure customer feedback to improve onboarding, documentation, training, re-engagement, products, and processes.

Requirements

• Customer-first mindset with empathy, a service-oriented approach, and the ability to explain complex topics clearly.
• Strong organizational and project management skills, with the ability to manage multiple customer projects simultaneously.
• Autonomy and ownership, including sound decision-making, risk anticipation, and the ability to drive projects forward.
• Technical curiosity and comfort investigating implementation issues and working with technical teams.
• Confidence leading customer meetings, delivering training, and facilitating webinars.
• Operational rigor with attention to CRM data quality, documentation, and follow-up.
• A proactive approach to continuous improvement of processes and the customer experience.

Culture & Benefits

• Remote workplace.
• Cross-functional collaboration with Sales, Customer Success, Technical Support, Product, Engineering, and Marketing.
• Fixed-term contract.