Customer Success Manager (AI)

Location: London, United Kingdom; assigned office attendance required at least 3 days per week.

Company

hirify.global provides an intelligent content management platform for collaboration, content lifecycle management, security, workflow transformation, and enterprise AI.

What you will do

• Own the post-sales relationship for a portfolio of enterprise customers and drive measurable business outcomes and long-term value.
• Map and redesign critical customer workflows and identify AI-powered use cases.
• Translate customer goals into value hypotheses, success metrics, and practical AI solutions.
• Lead change management, stakeholder alignment, enablement, and executive engagement to drive adoption.
• Conduct strategic adoption business reviews focused on outcomes, ROI, and future opportunities; identify account risks and expansion opportunities.
• Collaborate with Sales, Product, Engineering, and Professional Services to expand customer adoption, influence product direction, and deliver cohesive solutions.

Requirements

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role managing a book of business.
• Experience working with enterprise customers and engaging senior stakeholders and executives.
• Ability to translate customer needs into practical solutions and business outcomes.
• Ability to navigate technical and business conversations, including integrations, systems, and data flows at a high level.
• Hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without writing production code.
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively.
• Proactive, self-directed, and collaborative approach, with the ability to develop ideas for user adoption, churn mitigation, and expansion.
• Ability to share expertise, develop best practices, and contribute to broader team success.

Culture & Benefits

• Community and in-person collaboration are core parts of the culture.
• Pension, medical, and dental coverage.
• Wellness program, 25 vacation days, and an additional birthday day off.
• Subsidized gym membership, daily lunch menu, snacks, and drinks.
• Equal opportunity workplace focused on diversity and inclusion.

Hiring process

• The recruiter will provide more information about working practices and company culture during the hiring process.
• AI may be used in the recruiting process while keeping people at the center of decisions.