Customer Support Specialist (Fluent Polish, English and German or French languages)

Location: Warsaw, Poland; hybrid with onsite work 2–3 days per week. Working hours are Monday to Friday, 8 am–5 pm.

Salary: gross monthly salary starts at 85,000 PLN.

Company

hirify.global is a global B2B cross-border payments company providing technology-led payment solutions to more than 30,000 customers, including businesses, educational institutions, financial institutions, law firms, and NGOs.

What you will do

• Manage customer interactions across phone, case management, and digital channels.
• Own complex and escalated cases, investigate issues, and drive resolutions while balancing customer outcomes, efficiency, and operational risk.
• Process and validate customer transactions according to procedures, SLAs, and regulatory requirements.
• Investigate overdue or unresolved balances and support reconciliation and collections activities.
• Act as an escalation point for Associates, provide guidance, and support onboarding, mentoring, and knowledge sharing.
• Maintain accurate documentation, meet customer experience, productivity, quality, compliance, SLA, and KPI objectives, and contribute to process improvements and business continuity.

Requirements

• 3+ years of experience in customer support, payments operations, collections, or related operational environments.
• Experience handling complex customer scenarios, escalations, and non-routine situations within defined frameworks.
• Fluent Polish and clear written and verbal English communication skills.
• Professional fluency in either German or French, written and verbal.
• Strong analytical, documentation, problem-solving, collaboration, and stakeholder relationship skills.
• Ability to work independently while following procedures and guidance, manage multiple work types, and remain effective under pressure.
• Strong attention to detail, accuracy, compliance, professionalism, resilience, and a customer-centric mindset.
• Ability or strong interest in mentoring colleagues, sharing knowledge, contributing to team development, and driving continuous improvement.

Culture & Benefits

• Full-time, permanent employment with a flexible hybrid work approach.
• Health, disability, and life insurance.
• Paid holidays, time off, and leave policies for maternity, paternity, adoption, and other life events.
• Three wellness days per year and five paid volunteering days per year.
• Career growth and development opportunities in a global organization with employees in more than 20 countries.
• Visa sponsorship is not available now or in the future; candidates must already have the permanent legal right to work in Poland and maintain employment without visa support.

Hiring process

• Apply through the hirify.global vacancy process if able to meet the stated language, location, working-hours, and work-authorization requirements.