Customer Service Representative (m/f/d) for the UK and Ireland Market - based in Warsaw (MedTech)

Location: Warsaw, Poland; hybrid workplace.

Company

hirify.global is a MedTech company developing solutions for stroke, pulmonary embolism, deep vein thrombosis, and acute limb ischemia, headquartered in Alameda, California, with over 4,500 employees worldwide.

What you will do

• Manage the end-to-end customer service experience for the UK and Ireland, including order entry, changes, returns, complaints, and credit notes.
• Provide customers with accurate information about orders, deliveries, and order status.
• Coordinate with Sales, Logistics, Finance, and other internal teams to resolve issues and keep orders on schedule.
• Process order-to-cash transactions in SAP ERP and monitor orders, reports, and KPIs.
• Identify process and customer-experience improvements, correct errors, follow up on actions, and support onboarding of new colleagues.

Requirements

• Fluent English at C1 level or above is essential.
• Experience in Customer Service or Order Management within a product-focused environment.
• Good understanding of Order-to-Cash processes and logistics flows.
• Confidence working with ERP systems for order and transaction management.
• Strong customer mindset, ownership, initiative, problem-solving ability, and follow-through.
• Analytical and solution-oriented approach, with the ability to identify root causes and process-improvement opportunities.
• Ability to stay organized and manage multiple priorities in a fast-paced, collaborative environment.

Nice to have

• Strong additional European language skills.
• Experience with SAP.
• Experience in a regulated industry, especially Medical Devices, Pharma, or another healthcare-related environment.

Culture & Benefits

• Hybrid work in Warsaw within an innovative, collaborative, inclusive, and flat-hierarchy environment.
• Employee Assistance Program and private Luxmed Premium health insurance covering employees and dependents.
• Monthly MyBenefit allowance for vouchers, training, fuel options, and additional services.
• Two weeks of paid Family Care Leave, additional paid time off on December 24th and 31st, and accident insurance for business trips.
• Optional additional pension scheme with PEKAO TFI, including a 1.5% monthly gross salary contribution from hirify.global.

Hiring process

• Submit the CV in English; the process includes English-speaking colleagues.