Shield Program Lead (Insurance)

Location: Mexico Remote

Company

hirify.global is a global hospitality technology startup providing an all-in-one platform that helps property managers automate, optimize, and scale operations through integrations with more than 150 industry partners.

What you will do

• Own the day-to-day operation, reporting, controls, escalations, and performance visibility of hirify.global Shield across active markets.
• Lead and develop the internal claims team, oversee claims from submission through approved payment, and ensure service levels and coverage terms are followed.
• Improve customer retention by identifying cancellation drivers, reducing churn, and addressing pricing, coverage, claims, and service issues.
• Manage relationships with insurers, claims administrators, and other program partners, including renewals, performance reviews, escalations, and partner transitions.
• Track revenue, margins, operating costs, and service quality with Finance while identifying profitability improvements.
• Lead automation, workflow, operational, and product improvements with Product and other cross-functional teams.

Requirements

• Prior experience in the short-term rental or vacation rental industry, with a strong understanding of property manager operations, guest-related damage, and protection needs.
• 5+ years of relevant experience in program management, insurance or protection programs, operations, or a closely related field.
• Proven experience directly managing and developing an operational team.
• Experience managing insurers or insurance partners, including commercial negotiations and service performance.
• Strong understanding of claims workflows, customer service, and operational controls.
• Commercial and analytical judgment, including the ability to use data to improve retention, profitability, and service quality.
• Track record of leading cross-functional initiatives from planning through implementation.
• Strong communication, negotiation, and problem-solving skills.
• Ability to work across markets and time zones and take ownership in a fast-moving environment.

Nice to have

• Experience in embedded insurance or property protection programs.
• Experience managing international programs and partner relationships.
• Experience implementing workflow automation, operational dashboards, or claims management systems.

Culture & Benefits

• Remote role based in Mexico.
• Work in a global environment with team members across 16 countries.
• Equal employment opportunities are provided regardless of legally protected characteristics.