Onboarding Consultant (Cybersecurity)

Location: Singapore; onsite role.

Company

hirify.global provides a workforce security platform covering attack simulation and training, collaboration security, and AI-powered agent security for more than 70,000 organizations worldwide.

What you will do

• Lead onboarding and implementation for new customers, ensuring timely deployment of the hirify.global platform.
• Work with Customer Success Managers and Sales to understand customer goals and create tailored onboarding plans.
• Provide hands-on support with platform setup, configuration, activation, and initial training.
• Serve as the primary customer contact during onboarding, resolving inquiries and issues.
• Recommend product and platform integrations based on customer security protocols and advise on platform management and adoption.
• Coordinate handoffs and feedback with Sales, Customer Success, Product, Engineering, and Customer Support while documenting onboarding milestones, configuration updates, and production solutions.

Requirements

• Bachelor’s degree or equivalent education preferred.
• At least 2 years of experience in customer implementation, customer onboarding, support, technical consulting, business analysis, or related roles.
• Familiarity with standard concepts, practices, and procedures in IT security and AI/SaaS technology.
• Experience with Salesforce or another CRM.
• Experience with a Services PSA solution and/or time tracking.
• Experience with Microsoft Excel and Word, Gmail and Google Docs, and web browsers such as Chrome or Internet Explorer.
• Submit a resume in English.

Nice to have

• AI/SaaS application, cybersecurity, and IT experience.

Culture & Benefits

• Modern, high-tech, and fun work environment.
• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses and adoption assistance.
• Tuition reimbursement, certification reimbursement, and certification completion bonuses.

Hiring process

• An applicant assessment and background check may be part of the hiring procedure.