Customer Support Engineer I (Cybersecurity)

Location: Remote - US; work-from-home 100% of the time

Base pay: $59,520–$74,400 per year, with possible discretionary bonus or commission eligibility.

Company

hirify.global provides a preemptive security platform for exposure discovery, assessment, offensive testing, and threat intelligence using AI and human insight.

What you will do

• Serve as the initial technical support contact for customers and researchers through tickets, email, and video channels.
• Resolve standard L0–L2 technical questions and apply established workarounds.
• Document repeatable solutions in the Knowledge Base.
• Help refine internal support workflows and documentation to improve resolution efficiency.
• Develop technical skills and independence with regular guidance, feedback, and coaching from senior team members.

Requirements

• 0–2 years of experience in technical support, a customer-facing role, or a technology-adjacent environment.
• Familiarity with command-line tools such as Bash, SSH, and grep.
• Foundational exposure to integrations including Jira, SAML, APIs, or SSO/2FA.
• Strong written and verbal communication skills, including clear professional documentation.
• A solutions-oriented approach, strong time management, composure under pressure, and a high sense of urgency.
• Ability to complete the physical requirements of the role with or without reasonable accommodation, including remaining stationary for 50% of the time and carrying or moving a laptop during the workday.

Nice to have

• Demonstrated interest in cybersecurity concepts, vulnerability types, or ethical hacking.

Culture & Benefits

• 100% remote, work-from-home arrangement.
• Inclusive workplace focused on diverse perspectives and equal opportunity.
• Employment includes background checks for roles involving access to confidential or proprietary information.
• Possible participation in a discretionary bonus program or commission plan, subject to applicable program rules and individual and organizational performance.
• Reasonable accommodations are available for qualified individuals throughout the application, interview, and employment process.