Technical Support Engineer (Windows OS)

Location: United Kingdom — Remote

Company

CrowdStrike is a cybersecurity company providing an AI-native platform that protects organizations and processes large-scale security event data.

What you will do

• Resolve customer issues through telephone, email, chat, and remote access, taking ownership from initial troubleshooting through root-cause identification and resolution.
• Research technical issues, provide recommendations and action plans, and communicate guidance for integrating, deploying, and maintaining CrowdStrike services.
• Document customer feedback, escalations, product bugs, and new technical learning for internal teams and the knowledge base.
• Collaborate with Engineering, development engineers, management, and internal functional groups to resolve escalated customer cases.
• Lead technical communications, share best practices, improve support processes, and act as a subject matter expert for one key product feature.

Requirements

• Bachelor’s degree or equivalent experience.
• 3+ years of customer support, technical support, system administration, or a related customer-facing role.
• Technical expertise in Windows operating systems, including Windows Server and Workstation environments, low-level operating-system troubleshooting, and network issue diagnosis.
• Hands-on experience in endpoint security, detection triage, and adversary tradecraft, including MITRE ATT&CK and common attack methodologies.
• Excellent relationship-management, customer-service, written, live-chat, conference-call, and in-person communication skills.
• Ability to learn new technologies quickly, work independently with little supervision, and collaborate as part of a team.
• Outstanding analytical and organisational abilities, with the ability to remain calm, composed, and articulate during difficult customer situations.
• Proven experience using AI technologies to improve decision-making, streamline workflows and processes, increase efficiency, and drive business outcomes.

Nice to have

• Experience supporting kernel-level security solutions, hybrid environments, or security applications such as antivirus, VPN, firewall, and proxy products.
• Experience supporting and deploying cloud technologies such as AWS, Azure, or GCP; relevant certifications are a plus.
• macOS or Linux skills.
• MCP or higher certification.
• Security certifications such as OSCP, PNPT, or PenTest+.

Culture & Benefits

• Remote-first culture with autonomy and flexibility to balance work and life.
• Competitive compensation and equity awards.
• Physical and mental wellness programs, vacation and holidays, and paid parental and adoption leave.
• Professional development opportunities, employee networks, geographic neighborhood groups, and volunteer opportunities.
• Equal employment opportunity and support for veterans and individuals with disabilities.