Client Support Engineer I - LA (IT)

Location: Hybrid role with onsite and remote support; candidate must be located in or near the Los Angeles area and travel to local client locations throughout Los Angeles.

Salary: $85,000–$105,000 annual base compensation.

Company

hirify.global provides managed IT, cybersecurity, cloud, and technology strategy services for growing, highly regulated organizations.

What you will do

• Provide onsite desktop support and remote IT support, resolve technical issues, and close tickets for clients at all levels, including executives.
• Troubleshoot Windows desktops, connectivity, printing, user profiles, applications, Microsoft Office, and mobile devices.
• Troubleshoot backup solutions, mail flow, Exchange DAG, and Exchange configurations.
• Deploy hardware using imaging technology and manage user accounts across Active Directory, Exchange, spam filtering, and other platforms.
• Support corporate networking and services, including switch configuration, DHCP, local and external DNS, AD replication, and VPN troubleshooting.
• Perform after-hours onsite support and infrastructure/server maintenance and participate in an on-call rotation.

Requirements

• 1+ years of related work experience.
• Proficiency in Azure environments and Microsoft 365 administration.
• Strong knowledge of Windows desktop troubleshooting, Microsoft Office, mobile devices, Exchange, and corporate networking and services.
• Ability to multitask and work in a fast-paced environment while producing high-quality results.
• Ability to follow and adhere to a defined process.
• Excellent written and verbal communication skills.
• Customer-focused approach and ability and willingness to provide white-glove service.
• Ability to provide onsite support in the Los Angeles area and participate in after-hours work and on-call coverage.

Culture & Benefits

• Health, dental, and vision insurance, plus FSA, HRA, HSA, life insurance, and disability insurance.
• 401(k), paid parental leave, holiday pay, flexible vacation, and sick days.
• Observed company holidays, including a day off on the employee's birthday.
• Spot bonuses, community and social events, learning and development, and flexible working life.
• $100 well-being allowance and other health and wellness perks.
• Inclusive workplace with reasonable accommodations available for applicants and employees with disabilities.

Hiring process

• Interview notes may be supported by AI-assisted tools; these tools do not evaluate candidates or make hiring decisions.
• Applicants may request that AI-assisted interview note-taking not be used.
• Employment practices include E-Verify.