Technical Support Engineer | DX

Location: United States or Remote

Salary: $80,676–$116,640 annual base pay across three United States geographic pay zones.

Company

hirify.global develops collaboration and productivity software for teams; DX provides developer experience and engineering productivity insights through Survey and Data Cloud products.

What you will do

• Provide first-line technical support for customers using DX Survey and Data Cloud products.
• Help configure, deliver, and analyze surveys and combine survey data with usage analytics.
• Investigate and resolve product issues involving APIs, data ingestion pipelines, integrations, and authentication.
• Support customers through Slack Connect, Microsoft Teams, email, web, case updates, and video calls.
• Escalate issues to Engineering or Product and share recurring customer problems and product gaps.
• Document interactions, identify feedback patterns, and improve support processes and resources.

Requirements

• Experience in customer-facing technical support or solutions engineering.
• Familiarity with engineering tools such as GitHub, Jira, Azure DevOps, and GitLab.
• Understanding of APIs and system connections through webhooks or tokens.
• Ability to troubleshoot and explain technical concepts to technical and non-technical users.
• Familiarity with authentication concepts including OAuth, SAML, and token-based authentication.

Culture & Benefits

• Remote, office, or combined work arrangements may be available; hiring is possible in countries where hirify.global has a legal entity.
• Health and wellbeing resources, paid volunteer days, and other benefits may be available.
• The role may also be eligible for bonuses, commissions, and equity.
• Accommodation or adjustments can be provided during the recruitment process.
• Identity verification, potentially including biometric data, is a condition of employment where required by local law.