Customer Support Specialist (Night Shift/Georgia)

Location: Remote from Georgia; two consecutive night shifts from 21:00 to 09:00, followed by two days off.

Company

hirify.global provides AI, cloud, network, edge, content delivery, and security infrastructure and software solutions.

What you will do

• Handle first-line requests from customers and internal users through chat, email, and occasionally phone in English.
• Consult users about Cloud, CDN, Hosting, AI, and other hirify.global products and services.
• Diagnose technical issues, read logs, and collect information about customer and user incidents.
• Forward unresolved incidents to higher levels of technical support when needed.

Requirements

• At least 1 year of Technical Support experience.
• Good networking knowledge, including TCP/IP, DNS, MAC addresses, ping, and traceroute.
• Good understanding of hardware and software diagnostics, including log reading.
• English level B2 or higher.
• Excellent customer advocacy, communication, and soft skills, with the ability to explain complex concepts clearly and simply.
• Strong problem-solving abilities and task-prioritization skills.
• Quick learner who is organized, responsible, polite, optimistic, and able to work as part of a team.

Nice to have

• Experience with Cloud, CDN, or Hosting.
• Experience with Linux and APIs.

Culture & Benefits

• Remote, hybrid, or office work options depending on the role.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance for the employee and family, where applicable.
• Five additional vacation days and additional fully paid sick leave days, where applicable.
• Allowance for significant life events and birthdays.
• Language classes, team sports activities, and access to modern office facilities with snacks, drinks, and entertainment, where applicable.