Senior Director - Transportation Operations (Healthcare)

Location: Remote, TX, United States

Salary: $115,300–$145,000 annually; bonus eligible based on individual and company performance.

Company

hirify.global provides service-oriented transportation solutions focused on healthcare and member access.

What you will do

• Own market P&L, financial performance, forecasting, margin, operating expenses, utilization, trip volume, and corrective actions.
• Lead transportation operations, provider network capacity and performance, mode mix, rates, compliance, service reliability, and member experience.
• Manage client relationships and represent hirify.global with state agencies, MCOs, regulators, providers, industry organizations, and executive stakeholders.
• Oversee contracts, SOWs, pricing, performance guarantees, audits, CAP/PIP/QIP activities, and regulatory requirements.
• Lead market reviews, implementations, de-implementations, RFPs, negotiations, renewals, expansions, and operational improvement initiatives.
• Lead market leadership teams, organizational change, staffing, succession planning, talent development, and cross-functional execution in a matrixed model.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations, Finance, or a related field required; equivalent education and/or experience considered. Master’s degree preferred.
• 10+ years of progressive experience in healthcare operations, transportation, NEMT, managed care, logistics, or a related complex service environment.
• 7+ years of progressive leadership experience, including leading leaders and complex or distributed teams.
• Experience leading a large, complex, highly regulated market, client portfolio, business unit, or operational environment with financial accountability and executive stakeholder engagement.
• Strong business and financial acumen, including P&L management, forecasting, unit economics, cost management, and translating operational performance into financial outcomes.
• Deep understanding of NEMT, healthcare operations, Medicaid/managed care, provider networks, and complex regulatory and contractual environments.
• Strong contractual knowledge of SOWs, pricing structures, SLAs, performance guarantees, audits, and regulatory requirements.
• Strong analytical, strategic judgment, critical thinking, executive communication, presentation, and relationship-management skills.
• Ability to lead through matrixed organizations, influence without direct authority, manage complex cross-functional programs, establish milestones and accountability, manage risks and dependencies, and drive adoption.
• Strong people leadership and talent-development capability, including building high-performing teams and a culture of ownership and continuous improvement.

Culture & Benefits

• Remote role with primarily seated work and extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.
• Medical, dental, and vision insurance, life insurance, AD&D, disability coverage, and flexible spending accounts.
• 401(k) retirement savings plan with company match, paid time off, and paid parental leave.
• Tuition reimbursement, commuter and parking benefits, and employee discounts.
• Equal opportunity employment with reasonable accommodations available for qualified individuals with disabilities.