Administrative Coordinator (Psychology Practice)

Location: Remote, Philippines or South Africa; availability to work US Eastern Time hours required.

Salary: $800–$1,300 per month. Part-time, 30 hours per week; initially up to 40–50 hours per week during training.

Company

hirify.global supports a specialist concierge psychology practice providing personalised mental health care for individuals with complex and acute needs.

What you will do

• Manage patient scheduling, appointments, calendars, multi-day treatment sessions, retreats, and specialist care arrangements.
• Communicate with patients, healthcare providers, and external partners through email and other appropriate channels.
• Draft and manage patient correspondence, summarise emails, and follow up on outstanding matters.
• Maintain accurate, confidential patient records in the practice’s EMR/EHR system.
• Monitor incoming communications, identify urgent requests, and escalate them to the psychologist.
• Improve administrative workflows, including automated calendar management and appointment confirmations.

Requirements

• Previous healthcare administration experience, ideally in psychology, psychiatry, mental health, or medical practice.
• Experience with EMR/EHR systems and standard office software, including Google Workspace.
• HIPAA certification or the ability to complete certification before starting.
• Strong understanding of patient confidentiality, data protection, and professional boundaries.
• Excellent written and verbal English communication skills.
• Exceptional organisation, attention to detail, prioritisation, and ability to respond quickly to urgent situations.
• Proactive, adaptable, and confident working independently in a fast-paced environment.
• Availability to work US Eastern Time hours.
• Strict confidentiality is required when handling sensitive information and supporting high-profile individuals.

Nice to have

• Experience supporting mental health professionals or patients with complex care needs.
• Familiarity with healthcare scheduling systems and patient communication workflows.
• Experience with AI tools, workflow automation, and calendar or appointment-confirmation automation.

Culture & Benefits

• 100% remote work.
• No activity tracker.
• $50 birthday bonus.
• $200 testimonial bonus.
• AI tools may assist with parts of the hiring process, while final decisions are made by humans.