Admin Coordinator

Location: Remote, Metro Manila, Philippines; availability during Australian business hours required.

Salary: AUD 1,600–1,800 per month.

Company

The client is a regional Australian managed service provider founded in 2013, delivering managed IT infrastructure, cloud migration, cybersecurity, telephony and telecommunications, and data cabling services.

What you will do

• Manage the Director’s and BDM’s inboxes, triage messages, draft replies, and flag items requiring attention.
• Coordinate calendars, appointments, client meetings, site visits, and travel-related scheduling.
• Funnel internal requests to the Director or appropriate person and respond quickly while the Director is between sites.
• Follow up on quotes, proposals, outstanding items, and quarterly client check-ins.
• Prepare and track telecommunications and service paperwork, including orders, forms, and supplier or carrier documentation.
• Maintain accurate CRM records and learn the company’s Autotask and custom CRM systems.

Requirements

• At least 2 years of proven experience as a virtual assistant, executive assistant, or office administrator supporting more than one person.
• Strong email, calendar, and scheduling management skills.
• Excellent written English and a professional tone when communicating with clients.
• Tech-savvy, with the ability to learn proprietary systems quickly, including CRM, ticketing, or PSA tools.
• Highly organised and proactive, with consistent follow-up without being chased.
• Reliable availability during Australian business hours, including rapid responses while the Director is on the road.

Nice to have

• Experience in IT, a managed service provider, telecommunications, or a similar service business.
• Experience with Autotask or another PSA or ticketing platform.
• Experience handling telecommunications or supplier paperwork.
• Experience owning client check-ins or account-management administration.

Culture & Benefits

• Fully remote role based in Metro Manila, Philippines.
• Working hours follow Australian business hours; the exact schedule is to be confirmed.
• Holidays follow the applicable arrangement.