Contract Renewal Specialist - North America

Location: Boston, MA, USA; minimum three days per week in the Boston office with a hybrid work model

Salary: USD 75,000–95,000 yearly

Company

hirify.global provides a SaaS platform for digital employee experience, combining real-time visibility, data, automation, and AI-powered IT capabilities for enterprise technology teams.

What you will do

• Manage contract and subscription renewals with customers and partners, including quotes, order processing, paperwork, and renewal tracking.
• Communicate with clients throughout the renewal cycle, address concerns, and explain the value of continued service.
• Retain existing customers, build relationships, and identify upselling and cross-selling opportunities.
• Analyze usage patterns, satisfaction data, and renewal risks to develop customer retention strategies.
• Negotiate pricing, terms, and contract details while maintaining accurate records and compliant documentation.
• Collaborate with sales, marketing, and customer support; forecast renewals, report metrics, and present findings to management.

Requirements

• 5+ years of experience in a similar position.
• Strong business acumen, superior negotiation skills, and a customer service mindset.
• Experience working in a SaaS company.
• Highly organized with strong attention to detail.
• Effective teamwork, independence, resourcefulness, and a proactive approach in a fast-paced environment.

Nice to have

• Experience in a high-growth scale-up.
• Salesforce experience.

Culture & Benefits

• Hybrid work model with flexible hours and structured onboarding.
• Unlimited paid time off, 15 additional paid holidays, 11 company-paid holidays, and three extra volunteering days.
• US employees receive company-covered health, dental, and vision benefits, plus life insurance, long-term disability, and accidental death or personal loss coverage.
• Professional training platforms, paid caregiver leave of up to 16 weeks for birthing parents or primary caregivers and six weeks for secondary caregivers.
• 401(k) plan with up to 4% company matching and immediate vesting; referral bonuses are available after three months of continuous employment.
• The role may include a commission or performance bonus plan in addition to base salary.