Lead Renewal Specialist (EdTech)

Location: Remote, US; candidates must work and reside in the US, ideally within the assigned territory or time zone.

Company

Work on Lexia's preK–12 literacy curriculum software and SaaS/New Curriculum portfolio.

What you will do

• Supervise, mentor, onboard, and train a selected group of Renewal Specialists on renewal processes, pricing, quoting, negotiation, Salesforce hygiene, and product knowledge.
• Own the full renewal cycle for an assigned book of school and district accounts, including outreach, pricing, negotiations, purchase orders, and closing.
• Monitor team pipeline, renewal progress, forecasts, and at-risk accounts while coaching recovery plans and escalating complex issues.
• Build customer relationships, secure multi-year commitments, conduct product demonstrations, and identify cross-sell, upsell, and Professional Learning opportunities.
• Review contracts and user counts, ensure licensing compliance, maintain Salesforce account accuracy, and analyze usage, adoption, and account trends.
• Collaborate with Sales, Sales Operations, Customer Success, and Sales leadership on territory strategy, handoffs, process improvements, and special initiatives.

Requirements

• Bachelor's degree or equivalent experience.
• 3–5 years of experience in sales, sales support, renewals, or a quota-carrying role, with a demonstrated history of meeting or exceeding renewal or sales targets.
• Experience mentoring, training, or informally leading peers.
• Ability to manage a sales process, negotiate renewals, and close business.
• Exceptional organization and time management, attention to detail, and ability to work in a high-volume, fast-paced, remote environment.
• Excellent communication and interpersonal skills, including engaging decision makers and tailoring messaging to different stakeholders.
• Customer service experience and experience delivering product presentations to groups and individuals.
• Self-motivated, adaptable, and proactive in solving problems and improving workflows.
• Professional and proficient use of Salesforce CRM and Microsoft Office or Google Suite.
• Passion for education and commitment to improving literacy outcomes.

Nice to have

• Experience in SaaS, EdTech, or subscription-based renewals.
• Familiarity with K–12 school and district buying cycles.
• Experience with pipeline management, forecasting, or sales operations reporting.

Culture & Benefits

• Remote-first work environment focused on flexibility, trust, collaboration, inclusion, and results.
• Reliable cable or fiber-optic broadband connection with minimum speeds of 10 Mbps download and 5 Mbps upload for remote work.
• Active participation in camera-on video interviews and ongoing virtual meetings.
• Reimbursement is available to help cover home or remote office setup costs.
• Reasonable accommodations are available during the recruiting process.

Hiring process

• Participate in video-based interviews with the camera on.
• Note-taking tools, reference materials, and AI-powered tools are prohibited during interviews and selection activities unless prior written approval or an accommodation has been granted.