Technical Account Manager (E-commerce)

Location: United States — Remote; travel required up to 10%.

Base pay: $60,000–$100,000 per year; expected discretionary bonus: 10% of annual base salary.

Company

hirify.global provides a commerce network and platform that helps brands, suppliers, and retailers manage e-commerce experiences, channels, operations, product offerings, and margins.

What you will do

• Serve as the technical point of contact and trusted advisor for enterprise and strategic clients, managing day-to-day activities and cross-functional execution.
• Develop and execute channel implementation plans aligned with channel requirements, client objectives, and hirify.global platform capabilities.
• Provide technical guidance, support feature adoption, and contribute to roadmap discussions and client feedback loops.
• Optimize platform workflows and commercial levers, including repricing, promotional planning, and algorithmic optimization.
• Troubleshoot technical issues, perform root cause analysis, and coordinate resolution with Product, Engineering, Client Success, and Client Success Engineering.
• Use AI-enabled tools, automation, documentation, and CRM case discipline to improve analysis, workflows, reporting, and team practices.

Requirements

• 2+ years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role with a brand or retailer, preferably in a B2B SaaS environment.
• Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
• Foundational understanding of channel requirements, data mapping, feed architecture, and related technical concepts.
• Ability to independently manage technical projects and coordinate work across technical and non-technical stakeholders.
• Strong proficiency with Excel and experience with Salesforce, JIRA, or similar workflow and project-tracking tools.
• Demonstrated experience using AI-enabled tools such as Microsoft Copilot, ChatGPT, or Claude for productivity, research, communication, analysis, documentation, automation, workflow optimization, problem-solving, or decision-making.
• Strong analytical and problem-solving skills, including root cause analysis and issue resolution.
• Strong verbal and written communication skills.

Nice to have

• Bachelor’s degree in business, engineering, computer science, or a related field.
• 3+ years of relevant experience in technical account management, solutions engineering, implementation, or a related discipline.
• Experience with e-commerce, retail technology, marketplaces, or product data platforms.
• Familiarity with SaaS deployment models and scalable system design.
• Experience working in cross-functional environments supporting enterprise or strategic clients.

Culture & Benefits

• Remote-first working conditions with 20 days of paid time off, company-paid holidays, sick days, wellness days, and a volunteer day.
• Medical, dental, and vision benefits, HSA contributions from day one, a 6% 401(k) match, and caregiver leave.
• $65 per month remote work stipend for internet.
• Tuition assistance, career development opportunities, wellness resources, and an Employee Assistance Program.
• Inclusive work atmosphere, team-building activities, and charitable contribution matching up to $250 per year.
• Industry-competitive compensation, total rewards benefits, and a discretionary bonus for non-sales roles.