Customer Success Manager (Cybersecurity)

Location: Remote, East Coast, United States

Salary: USD 90,000–120,000 gross annual salary plus a 20% bonus

Company

hirify.global provides a cybersecurity readiness platform with gamified labs, real-world scenarios, and live-fire simulations for developing offensive and defensive cyber capabilities.

What you will do

• Guide enterprise customers through their customer journey and build trusted relationships with executive stakeholders, buyers, power users, and administrators.
• Design and execute engagement plans aligned with customer objectives and measurable outcomes.
• Analyze usage data with tools such as Tableau to identify trends, risks, and potential issues affecting customer satisfaction.
• Conduct regular check-ins and executive business reviews, address inquiries, and coordinate with Product, Sales, Support, and Marketing to resolve customer issues.
• Maintain accurate customer health records in HubSpot, ChurnZero, and related internal tools.
• Gather product feedback, communicate customer value, and identify upselling and cross-selling opportunities while owning revenue retention metrics.

Requirements

• Understanding of the Software as a Service (SaaS) model and customer success principles.
• Previous experience in a Customer Success role is preferred.
• Ability to navigate difficult conversations with customers and internal leadership.
• Proficiency in cybersecurity fundamentals, including pentesting and cyberdefense skills.
• Ability to handle objections and overcome challenges in the sales process.
• Comfort owning Revenue Retention Metrics to drive business growth.
• Ability to collaborate effectively with multiple internal stakeholders.

Nice to have

• Experience supporting enterprise customers in US markets.

Culture & Benefits

• Remote full-time work on the East Coast with a supportive, flexible, and autonomous environment.
• Medical, dental, and vision coverage fully paid for employees; life and AD&D insurance; supplemental life insurance; and short- and long-term disability coverage.
• 401(k) with employer match and healthcare and dependent care FSA.
• Paid parental leave, 25 annual leave days, and a home office allowance.
• Training and professional development budget, conference participation, state-of-the-art equipment, and full access to hirify.global labs.
• Opportunities to contribute to a cybersecurity product used by enterprise customers and the cybersecurity community, with continuous learning and global meet-ups.

Hiring process

• Application followed by a Talent Acquisition screening conversation.
• Conversation with the future manager, followed by a practical task and panel presentation.
• Final conversation with senior leadership and offer stage.