Strategic Account Manager (AI SaaS)

Location: London, United Kingdom; hybrid, with in-person office work on Tuesdays, Wednesdays and Thursdays.

Company

hirify.global provides an AI-first procurement operating system that captures requests, routes approvals, onboards suppliers, flags risk, and tracks renewals using agentic workflows and company data.

What you will do

• Manage a shared pool of 50+ SMB and mid-market accounts, building relationships from end users through CFO and COO stakeholders and addressing health risks early.
• Own retention and value realisation across the account pool, lead renewal conversations, secure multi-year extensions, and identify expansion opportunities for Sales handoff or closure.
• Design and run customer events, webinars, roundtables, content, and digital programmes that drive engagement and advocacy at scale.
• Co-host customer programmes with Marketing and Sales and develop reference champions.
• Translate customer patterns into product feedback, scalable campaigns, playbooks, tools, and account-management processes.
• Help build the account-management function for high-volume customer coverage without a fixed book of business.

Requirements

• 2–7 years of experience in a B2B SaaS commercial or customer-facing role, including account management, customer success, marketing, or events.
• Demonstrated commercial edge and a track record of excellence in previous work.
• Experience designing and running customer programmes that bring customers together and support retention, expansion, and advocacy.
• Strong commercial intuition, including identifying expansion opportunities, proactively managing renewals, and handling discussions with senior stakeholders.
• Excellent written and verbal communication across webinars, customer communications, and senior stakeholder conversations.
• Strong operational discipline, prioritisation, organisation, and ability to build scalable systems and processes for managing 50+ accounts.
• Outcomes-focused, action-oriented, entrepreneurial, and motivated to help build a business.

Culture & Benefits

• Hybrid working with required in-person collaboration at the offices on Tuesdays, Wednesdays, and Thursdays.
• Competitive geo-localised benefits, including UK and US benefits packages.
• High-ownership environment with an emphasis on talent density, ambitious execution, and career-defining opportunities.
• Diversity-focused culture that welcomes varied backgrounds, experiences, and perspectives.
• AI note-takers may be used during interviews; candidates can opt out by stating this in the application.

Hiring process

• State in the application if you want to opt out of automatic interview transcription; otherwise, application submission is treated as confirmation that note-takers may be used.
• Hard-specified requirements may be subject to deterministic checkbox-based rejection if the application confirms they are not met.