Head of Account Management (Fintech)

Location: Hybrid in Berlin or London; alternatively remote across Europe with willingness to travel to Berlin every couple of weeks. Remote work abroad is available for up to 183 days per year.

Company

hirify.global provides an Investment API that enables fintechs and financial institutions to offer investment products and retirement planning services.

What you will do

• Own commercial development of the live client portfolio, including renewals, expansions, upsells, pricing negotiations, ARR, and revenue retention.
• Lead senior relationships with enterprise fintechs, neobrokers, and banks through QBRs, Steering Committees, executive alignment, escalations, and contract adherence.
• Build strategic account plans and advise clients on investment product design, pricing, promotions, conversion, asset classes, and market expansion.
• Own portfolio KPIs including ARR, net and gross revenue retention, CSAT, Account Health Score, user activity, conversions, assets under custody, and trading activity.
• Lead, hire, and develop senior Account Managers while defining scalable account tiering, governance, health scoring, documentation, and tooling.
• Drive AI adoption across Account Management using Claude and system integrations to automate analysis, reporting, and preparation work.

Requirements

• 8+ years in account management, client success, or strategic relationship management for B2B enterprise clients, including 3+ years leading an account management or client team.
• Deep investment and brokerage expertise covering equities, ETFs, funds and MMFs, bonds, securitised derivatives, crypto, and the economics of trading, custody, settlement, and fees.
• End-to-end ownership of renewals, upsells, and commercial negotiations, ideally against NRR, GRR, or commission targets, with demonstrable generated deals.
• Experience in regulated fintech or banking serving financial institutions, or in B2B APIs, embedded finance, or enterprise SaaS.
• Ability to understand and represent a product end to end, with a preference for standardisation and automation over customisation.
• Experience leading senior individual contributors through coaching, performance management, team development, and raising execution standards.
• Experience building playbooks, improving processes, and implementing systems that enable a team to scale.
• Data-driven account management using client performance, forecasts, actuals, adoption, and other KPIs.
• Hands-on daily AI usage, ideally Claude, and comfort connecting AI to business systems through MCP or similar tools.
• Executive presence with the ability to manage C-level relationships, QBRs, Steering Committees, and difficult commercial discussions independently.
• Hands-on ownership, proactive communication, early risk escalation, and willingness to take a clear position rather than perform a pure manage-the-managers role.

Nice to have

• B2C brokerage experience involving product design, pricing, promotions, conversion, and activity.
• Experience with country expansion, local market specifics, tax and regulatory setup, and market launches.
• Network and market insight in Germany, the Netherlands, Spain, the UK, or France.
• Experience with migrations or large client transitions.
• German and/or Spanish language skills.

Culture & Benefits

• €20,000 annual budget for AI tools, plus a personal development budget.
• 30 days of annual leave, sports benefits, confidential professional coaching, and a one-month paid sabbatical after every four years.
• Hybrid or remote work from Berlin, London, or Tallinn hubs, with flexibility to work remotely across Europe depending on the role.
• Competitive above-market salary and participation in the employee equity program.
• Inclusive culture supported by employee resource groups, company events, dinners, offsites, and holiday celebrations.
• Values emphasise simplifying complexity, owning outcomes, rising to challenges, transparency, and sharing knowledge.