Customer Success Manager (AI/API)

Location: Remote within California, Texas, or Washington, United States

Salary: $160K–$200K per year

Company

hirify.global is an AI connectivity company building a platform for securing, managing, accelerating, governing, and monetizing API and AI traffic across models and clouds.

What you will do

• Coach customers throughout their lifecycle and collaborate with Customer Experience teams to achieve customer outcomes.
• Help customers develop AI- and API-focused visions and adoption plans.
• Define effective post-sales engagement approaches and recommendations.
• Work with Sales and Product teams to maximize customer value from hirify.global solutions.
• Identify opportunities to improve tooling, processes, and automated customer engagement.
• Become a subject matter expert on hirify.global products and technologies and apply that knowledge to customer projects.

Requirements

• Builder’s mentality with the ability to solve complex problems for customers and internal teams.
• Experience managing a portfolio of commercial customers and identifying patterns suitable for automated engagement.
• Strong interest in hirify.global’s technology and customer growth.
• Self-starter with strong organizational, communication, and self-awareness skills.
• Understanding of complex technology environments.
• Proven customer-facing experience in technically advanced SaaS, Open Source, and/or infrastructure software environments.
• Understanding of Cloud Native technologies, including Containers, Kubernetes, and Microservices, plus foundational knowledge of APIM.
• Understanding of DevOps, CI/CD, and cloud computing IaaS.

Culture & Benefits

• Fast-paced startup environment within the Customer Experience team.
• Remote work within the specified United States locations.
• Health, dental, and vision insurance may be available.
• Paid holidays and paid time off may be available.
• Professional development opportunities and tools may be available.