Account Manager (Cloud)

Location: Remote in Canada or the US; preferably based in eastern Canada.

Company

hirify.global is a global technology company providing cloud intelligence, multicloud management, CloudOps, Kubernetes, and GenAI solutions for cloud-driven organizations.

What you will do

• Manage relationships, communication, context, and ownership across an assigned portfolio of customers.
• Develop customer understanding of the cloud management platform, support, services, and available growth opportunities.
• Manage support escalations through resolution and maintain high customer satisfaction.
• Negotiate and close long-term commitments while balancing customer, cloud vendor, and company interests.
• Identify new workloads and cost-optimization opportunities within customer cloud environments and SaaS solutions.
• Deliver quarterly customer reviews, track project timelines and cloud spending, and communicate customer feedback to engineering and cloud vendor sales teams.

Requirements

• 2+ years of experience in Account Management, Customer Success, or Customer Engineering.
• 3+ years of experience at a technology company.
• Strong verbal and written communication skills.
• Strong technical skills for productive engagement with technical teams and building influential relationships.
• Strong operational and administrative skills; analytical, detail-oriented, and able to switch between strategic context and detailed execution.
• Willingness to grow within the organization and continuously broaden professional skills.
• A good sense of humor and enjoyment of an informal, fun work environment.

Nice to have

• Experience with AWS, GCP, or other major public clouds.
• Experience in the FinOps ecosystem.
• Cloud certifications such as AWS Cloud Practitioner or Google Cloud Digital Leader.
• Additional languages.

Culture & Benefits

• Remote work with flexible working options and scheduling that supports work-life balance.
• Unlimited vacation, health insurance, and parental leave.
• Employee stock option plan and home office allowance.
• Professional development stipend and peer recognition program.
• Inclusive, equitable workplace with an emphasis on diversity, entrepreneurship, continuous learning, and collaboration.