Customer Value Architect

Location: New York City, United States; hybrid work model with meaningful on-site time with customers.

Base salary: $130,000–$190,000 per year, plus equity/ESOP.

Company

hirify.global develops AI- and machine-learning-powered, physics-enabled digital twins of electricity grids to help utilities assess risks, optimize investments, and build resilient infrastructure.

What you will do

• Build proficiency with the hirify.global platform and translate its functionality and value into customer outcomes.
• Drive customer adoption, platform enablement, solution delivery, and achievement of contractually scoped business outcomes.
• Understand customer strategies and business goals, advise on solution fit, and support workflow and change-management requirements.
• Define business cases, ROI metrics, reporting cadences, and value-delivery reviews with customers.
• Identify expansion opportunities, emerging needs, and strategic growth opportunities across customer accounts.
• Collaborate with Sales and Deployment teams, engage customer stakeholders, and deliver training sessions and workshops.

Requirements

• Significant experience as a Data & Analytics Consultant, Technology Consultant, or Management Consultant within a consulting firm or relevant software provider, managing enterprise-level client strategy and engagement.
• Strong technical aptitude with hands-on programming, data integration, macros, and software languages experience for creating tailored, data-driven client solutions.
• Proven experience developing customer value and ROI frameworks that connect complex technical solutions with strategic and business priorities.
• Deep familiarity with enterprise software platforms, large-scale deployments, and change management.
• Exceptional communication and external stakeholder engagement skills, including explaining complex technical topics clearly and building trusted relationships with cross-functional client teams.
• A proactive, critical-thinking approach and the ability to develop creative technical solutions for customer pain points and commercial growth opportunities.

Nice to have

• Experience with utilities, digital twin software, or grid modernization initiatives.
• Experience in broader infrastructure or the energy sector.

Culture & Benefits

• Competitive salary plus ESOP/equity.
• Career development and growth opportunities.
• Meritocratic, non-bureaucratic, low-ego work culture.
• Opportunity to work on complex, meaningful products and real-world problems.
• Direct, critical role in the trajectory of a high-growth company.