Customer Excellence Representative (Chemical Manufacturing)

Location: US - DE - Wilmington (Headquarters)

Annual pay range: $73,947.00–$115,542.00; annual bonus target: 6%.

Company

hirify.global creates chemistry-based products and solutions aimed at shaping markets, improving industries, and supporting a cleaner world.

What you will do

• Serve as the primary customer contact for assigned accounts and manage relationships throughout the customer experience.
• Manage customer onboarding, account maintenance, order entry and modifications, returns, order monitoring, pricing, complaints, and invoice or accounts receivable disputes.
• Communicate order status, supply risks, delivery updates, and resolution plans while coordinating complex customer, order, supply, pricing, and delivery issues.
• Collaborate with Sales, Supply Chain, Demand Planning, Manufacturing, Logistics, Product Management, Finance, and other functions.
• Lead or participate in continuous improvement initiatives, process simplification, and digital tool and business system improvements.
• Support forecasting, demand planning discussions, customer business reviews, and commercial initiatives through data-driven insights.

Requirements

• Bachelor's Degree or an equivalent combination of education and relevant experience.
• Experience in customer service, customer experience, commercial operations, supply chain, or related business functions.
• Strong customer-focused mindset with the ability to build and maintain relationships.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment and solve problems using critical-thinking skills.
• Ability to collaborate across multiple functions and organizational levels, influence others, and drive outcomes without direct authority.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Experience working with ERP and CRM systems.

Nice to have

• Experience supporting B2B customers in manufacturing, chemical, industrial, or related industries.
• Knowledge of Order-to-Cash processes.
• Hands-on experience with SAP, Salesforce, or similar CRM platforms.
• Strong planning, organizational, and project management skills.

Culture & Benefits

• Full-time position within the Advanced Performance Materials commercial organization.
• Work in a customer-focused, cross-functional environment connected to sustainability and chemistry-led solutions.
• Annual bonus target of 6%.
• Compensation is determined based on responsibilities, experience, knowledge, skills, abilities, internal equity, and market data.