Client Experience Coordinator (Surety Bonds)

Location: On-site in Wellington, FL or Miami Lakes, FL, United States

Company

hirify.global is a global fintech and insurance services company providing insurance, reinsurance, payroll, benefits, cybersecurity, mortgage, and related solutions, with more than 19,000 colleagues in over 20 countries.

What you will do

• Support administrative, processing, and documentation activities for surety bond execution and account maintenance.
• Assist with the preparation, processing, and execution of bid, final, and commercial bonds according to internal procedures and carrier requirements.
• Review contracts and bond forms, identify relevant information, and ensure requests and supporting documentation are complete, accurate, and submitted on time.
• Request, collect, and follow up on underwriting and financial documentation; assist with renewals, cancellations, close-outs, and premium audits within assigned authority.
• Coordinate routine requests with surety carriers and communicate bond status updates and service information to clients, producers, and internal stakeholders.
• Maintain client bond files, financial records, filing systems, and internal documentation while supporting Account Managers, Account Executives, training activities, and special projects.

Requirements

• Bachelor’s degree preferred; recent graduates, early-career professionals, and career changers are encouraged to apply.
• Previous insurance experience is not required; transferable experience from customer service, administration, operations, or other professional environments is valued.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong customer service mindset and relationship-building skills.
• Proficiency with Microsoft Office applications and ability to learn new systems quickly.
• Initiative, curiosity, willingness to learn, and ability to work independently while collaborating effectively within a team.
• Ability to obtain and maintain required insurance license(s).

Culture & Benefits

• On-site work supporting collaboration, team leadership, and cross-functional partnership.
• Training, mentorship, and hands-on experience in surety fundamentals, carrier requirements, internal systems, and client service.
• Medical, dental, vision, life, and disability insurance, plus fertility and wellness resources.
• Paid sick time, paid time off, holidays, an Employee Assistance Program, and a Calm app subscription.
• 401(k) with immediate vesting, HSA and FSA options, commuter benefits, and employee discounts.
• Paid maternity and paternity leave, including for adoptive parents, legal plan options, and pet insurance.