Aerospace Customer Service Manager

Location: Onsite in Burbank, California, United States, with regular travel estimated at 25% to hirify.global business sites. The position may require access to Controlled Data or Information; only US Persons will be considered where such access is required under ITAR.

Salary: $144,100–$193,200 annual USD. Some roles may be eligible for performance-based bonus programs.

Company

hirify.global supplies critical systems and components to the aerospace and defense markets, including aerospace, defense, satellite, unmanned aerial systems, and medical applications.

What you will do

• Lead, mentor, and develop the Customer Service Administration team, setting goals and expectations and monitoring performance through KPI-driven standard work.
• Manage metrics supporting the annual operating plan, productivity, customer satisfaction, and compliance with company policies and procedures.
• Allocate customer assignments to balance workload and ensure timely, accurate order administration.
• Drive standardization, efficiency, and customer satisfaction across the order-to-delivery process.
• Lead continuous improvement initiatives focused on team productivity, process compliance, and customer experience.
• Serve as an escalation point, resolve customer service issues, and communicate the voice of the customer to internal stakeholders.

Requirements

• 5+ years of related experience and 3+ years of previous management experience.
• Knowledge of aerospace and defense order management, contract terms, manufacturing, people management, operational excellence, and lean office practices.
• Knowledge of ERP systems, preferably Oracle systems.
• Advanced skills in employee development, team building, business acumen, continuous improvement, systems and tools, project management, and written and verbal communication.
• Ability to plan and accomplish goals using extensive experience and judgment, lead cross-functional teams, solve problems, and maintain relationships with internal and external customers.
• Experience presenting and communicating results to stakeholders across the business.
• BS degree in Business or a related field.
• US Person eligibility may be required for access to Controlled Data or Information under ITAR.

Culture & Benefits

• Onsite standard office environment within a manufacturing operation, with required safety equipment and potential exposure to noise, cold temperatures, confined spaces, dust, or fumes.
• Health care, dental, and life insurance starting the first day of the month.
• 15 days of paid time off accruing from the first day of employment and 12 paid holidays per year.
• 401(k) retirement plan with company match.
• Education reimbursement available after 6 months of employment.
• Background check required; FAA-sensitive positions may require participation in a random drug test pool.