Senior Customer Engineer, Strategic - Seattle, WA (Cloudflare)

Location: Seattle, WA, United States; the role may require 20–50% travel for customer meetings, conferences, industry events, and in-person team collaboration.

Estimated annual salary for Washington: $204,000–$321,000, including on-target incentive compensation.

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, and reliability services.

What you will do

• Lead technical discovery, validation, PoCs, presentations, demonstrations, architectural diagrams, and solution deployment strategies with Account Executives.
• Map customer infrastructure across DNS, CDN, Zero Trust, Network Security, and Workers to suitable hirify.global architectures.
• Guide technical onboarding and implementation through migration blueprints, configuration best practices, health monitoring, risk management, and integration remediation without executing the implementation.
• Own technical customer relationships across adoption, renewal, and expansion; lead QBRs and identify cross-sell and up-sell opportunities tied to usage and business value.
• Use AI agents, LLMs, internal platforms, and workflow automation for RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
• Create and govern SOPs, architectural guidance, technical workshops, and enablement resources for internal teams and customers.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; required experience varies by level.
• Ability to whiteboard, design, and clearly explain complex enterprise network and security architectures.
• Excellent communication, presentation, stakeholder management, consultative, and advisory skills, including translating technical concepts into business outcomes for engineers and C-level executives.
• Experience in a quota-carrying or revenue-aligned environment and understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Depth in at least four technical areas: Internet fundamentals including OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS; Internet security including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE; Internet performance including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3; AI proficiency; coding and scripting; or developer platform fluency.
• AI proficiency may include prompt engineering, AI-assisted scripting and log analysis, LLM use, and workflow automation.
• Coding or scripting proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages for integrations, API connectors, and edge functions.
• Developer platform experience with RESTful or GraphQL APIs, SDKs, webhooks, cloud-native tooling, infrastructure-as-code, CI/CD, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical enablement such as workshops, code samples, documentation, or developer onboarding.
• Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
• Knowledge of PCI DSS, HIPAA, and SOC 2 requirements.
• Background in hyperscalers, digital-native or distributed-systems environments, or startups.

Culture & Benefits

• Mission-driven environment focused on protecting the free and open Internet, with an emphasis on curiosity, iteration, AI-augmented work, and knowledge sharing.
• Full-time employment with variable compensation tied to new business, adoption, and account expansion, plus eligibility for hirify.global’s equity plan.
• U.S. benefits include medical, dental, vision, flexible spending, commuter spending, fertility and family-forming support, mental health assistance, and global travel medical insurance.
• Financial benefits include disability, life and accident insurance, a 401(k) plan, and employee stock participation.
• Flexible paid time off covers vacation and sick leave, with parental, pregnancy health, medical, and bereavement leave programs.

Hiring process

• Candidates who reach the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Employment may require authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.