Services Programme Delivery Manager (f/m/d) (German)

Location: Hybrid role based in Cologne, Germany, with office attendance once a week.

Company

hirify.global delivers enterprise software, customised solutions, and technology services across ecosystems including Atlassian, AWS, Slack, GitLab, monday.com, and Aha!

What you will do

• Own the strategy, governance, planning, delivery, quality, risks, dependencies, and benefits of strategic client-facing programmes across multiple projects and workstreams.
• Act as the senior Services representative and trusted client advisor, managing stakeholders, requirements, expectations, service levels, operational levels, disputes, and executive communications.
• Oversee technology operational changes, support enhancements, maintenance, incident management, problem management, change management, testing, and deployment practices.
• Manage budgets, resourcing, forecasts, reporting, profitability, margins, revenue risks, invoicing, and commercial performance.
• Identify account growth, upsell, service improvement, and pre-sales opportunities with Business Development, Sales, Account Management, Finance, and Delivery teams.
• Lead continuous improvement, PMO standards, knowledge management, and coaching for junior project managers and coordinators.

Requirements

• Bilingual German and English required.
• Proven experience in a comparable senior project management or service delivery management role, including large-scale programmes with multiple workstreams.
• Advanced understanding of project management and software engineering methodologies, including Agile, SAFe, Waterfall, PRINCE2, Agile Scrum Master, and Product Management.
• Experience chairing strategic client advisory meetings, managing senior stakeholders, building client trust, gathering requirements, and defining client problem statements.
• Experience with account management, Sales, business development teams, proposals, pitches, and pre-sales in a services context.
• Experience with ITIL frameworks and incident, problem, and change management.
• Knowledge of cloud, ITIL, Agile, DevOps, Work Management, software development lifecycle practices, and digital transformation themes.
• Strong communication, organisation, stakeholder management, independent working, teamwork, and client relationship skills.
• PgMP or related certification, plus Atlassian or ITIL accreditation and/or certification; knowledge of ecosystems including Atlassian, GitLab, and monday.com.

Culture & Benefits

• Work in a global organisation connecting teamwork, technology, and processes to deliver client services.
• Collaborate across Services Delivery, Business Development, Commercial Operations, Finance, Account Management, Sales, and PMO teams.
• Contribute to an inclusive and welcoming workplace; applications are encouraged even when candidates do not meet every requirement.
• Access published guidance and preparation tips for the interview process.

Hiring process

• Submit an application through the provided application route.
• Prepare for interviews using the published interview guidance and preparation tips.