HR Operations Representative

Location: Remote; primary location Cincinnati, Ohio, with listed locations in Northlake, Illinois, and Parsippany, New Jersey, United States

Salary: $52,000–$65,000 annually

Company

hirify.global, a DIC Group company, produces packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.

What you will do

• Serve as the first point of contact for employee and manager questions about HR policies, payroll, benefits, leave, short-term disability, and other HR programs.
• Manage high-volume requests through phone, email, shared mailboxes, and HR service systems.
• Maintain HR systems, employee records, processes, reports, audits, and data analysis.
• Support onboarding, offboarding, I-9 compliance, unemployment claims, employment verification, and HR transactions.
• Create process documentation, standard operating procedures, and quality assurance reviews.
• Collaborate with HR and cross-functional partners while maintaining confidentiality and supporting special projects.

Requirements

• High school diploma or GED required.
• At least 1 year of professional work experience and at least 1 year of Human Resources experience required.
• Experience in HR customer service, HR shared services, or an HR-focused call center supporting employees and managers with payroll, benefits, short-term disability, leave administration, HR policies, and other HR programs required.
• Proficiency with Microsoft Office applications.
• Excellent verbal and written communication, customer service, problem-solving, organizational, time-management, and interpersonal skills.
• Ability to manage multiple priorities, meet deadlines, work independently, adapt to changing business needs, and provide accurate work in a high-volume environment.
• Ability to handle confidential information professionally and discreetly and collaborate across teams.
• Ability to read, write, and speak English proficiently.

Nice to have

• Associate's or Bachelor's degree.
• Experience with ADP or other HR systems.
• Experience working in a union environment or supporting multi-site, union, and HR shared services operations.
• Bilingual English/Spanish or another language.

Culture & Benefits

• Culture focused on collaboration, continuous improvement, service excellence, respect, and teamwork.
• Professional development opportunities and meaningful work.
• Paid holidays, paid time off, medical, dental, vision, short- and long-term disability benefits, life insurance, and 401(k) with matching.
• Employment is subject to equal opportunity and nondiscrimination policies.