Manager, Commercial Accounts (SaaS)

Location: Hybrid in Santa Clara, California and Mountain View, California

Compensation: Annual total potential earnings of $200,000–$235,000 OTE, including base salary and incentive-based compensation based on quota attainment.

Company

hirify.global provides SaaS products that help companies assess, interview, and upskill developers, serving more than 2,500 companies and a global community of over 26 million developers.

What you will do

• Lead, coach, and develop the Commercial Account Management team, setting performance expectations and supporting career growth.
• Own team strategy and performance for gross revenue retention, net revenue retention, renewals, and expansion ARR.
• Build repeatable playbooks for account planning, renewals, value realization, customer adoption, and expansion using AI tools and approaches.
• Partner with account managers on complex renewals, commercial negotiations, customer recovery plans, and risk mitigation.
• Monitor customer health, forecasts, ARR, churn, expansion, and pipeline data in Salesforce to guide decisions and communicate risks and opportunities.
• Partner with Deal Desk, Finance, Legal, Product, Engineering, Marketing, and Sales on pricing, contracts, customer experience, product adoption, and account growth.

Requirements

• 6+ years of experience in SaaS sales, account management, customer success, or renewals, including at least 2 years leading or managing a customer-facing, quota-carrying team.
• A track record of meeting or exceeding renewal, retention, and expansion goals, with experience across high-touch and scaled customer models.
• Strong knowledge of SaaS economics, commercial account strategy, customer adoption, renewals, and negotiations.
• Ability to coach and motivate teams, set clear standards, build accountability, and represent team needs with leadership.
• Strong analytical skills using CRM data, forecasts, and customer signals to guide decisions and address risk.
• Excellent communication, organization, and relationship-building skills, with the ability to partner across Product, Engineering, Support, Sales, Marketing, Finance, Deal Desk, and Legal.
• Strong understanding of supported products and the ability to scope and deliver solutions meeting customer requirements.
• Mastery of relevant B2B sales-cycle stages, particularly account management, adoption, renewal, and customer advocacy.
• Ability to connect customer needs, product capabilities, and business outcomes to guide account strategy and support sustainable retention and growth.

Nice to have

• Technical background, particularly experience as a Solutions Engineer.

Culture & Benefits

• Mission-driven environment focused on valuing skills over pedigree and improving developer hiring and upskilling.
• Culture built around high standards, urgency, accountability, collaboration, curiosity, and customer impact.
• Opportunity to work with customers ranging from high-growth startups to large enterprises across the Americas.
• Incentive-based compensation tied to quota attainment.
• Equal employment opportunity and affirmative action employer.