Account Manager (AI)

Location: Remote; candidates must be based in the U.S. and open to time zones.

Company

hirify.global is an all-in-one newsletter and creator platform that helps creators and businesses launch, grow, and monetize newsletters, serving tens of thousands of publishers and hundreds of millions of readers monthly.

What you will do

• Own the commercial relationship with existing customers and manage expansions, upgrades, and quarterly expansion revenue.
• Move Enterprise and non-Enterprise customers to the appropriate plans as they grow.
• Lead annual-plan renewals in partnership with Customer Success.
• Lead revenue recovery initiatives and customer communications for delinquent churn and win-back efforts.
• Create custom quotes and packages, understand customer needs, prevent churn, and identify commercial opportunities.
• Build, test, and share AI-powered workflows and automations for the Account Management function, including their impact on business goals.

Requirements

• 1–3+ years of experience in account management or sales at a high-growth B2B SaaS company, owning a book of business and its revenue number.
• Proven track record of growing revenue within an existing customer base.
• Comfort working with existing customers on product use, renewals, and pricing.
• Strong commercial judgment, including evaluating customer history, risk, and strategic value against business goals.
• Self-starter mentality and ability to uncover new growth opportunities.
• Hands-on experience building with AI tools such as Claude, ChatGPT, or automation platforms, including custom workflows, agents, dashboards, or reporting.
• Commercial acumen, customer-first mindset, and focus on customer outcomes and company growth.
• Ability to work autonomously in ambiguous, fast-paced environments, manage multiple priorities and stakeholders, and adapt to rapid iteration and frequent context switching.
• Clear, concise verbal and written communication, including the ability to develop cohesive, data-driven narratives, with rigorous attention to detail.

Nice to have

• Creator economy or SaaS experience.

Culture & Benefits

• Fast-paced environment with high expectations for speed and quality.
• Customer-focused, direct-feedback culture with an emphasis on urgency, ownership, and team outcomes.
• Competitive salary and stock options.
• Health, dental, and vision insurance, plus a 401(k) employer match.
• Unlimited PTO with a mandatory minimum of 10 days per year, monthly Wellness Days, and an annual in-person team offsite.
• Unlimited book budget.