Account Manager (B2B SaaS)

Location: San Francisco, USA; on-site in the San Francisco office when not traveling, with approximately one week of customer travel per month.

Base salary + OTE: $150,000–$250,000 annually; $40,000–$60,000 variable compensation, plus equity.

Company

hirify.global provides a documentation platform serving more than 100 million developers annually and over 20,000 companies, including major technology companies.

What you will do

• Manage a portfolio of accounts typically generating $50,000–$250,000 in annual recurring revenue.
• Build account plans with Customer Success covering stakeholders, contract terms, usage, renewal timing, and growth opportunities.
• Own renewals, including forecasting, commercial negotiations, and multi-year agreements.
• Identify and close expansion opportunities such as additional product documentation sites, help centers, knowledge bases, AI credits, and add-ons.
• Run discovery, develop business cases, negotiate with procurement, and maintain accurate Salesforce records and forecasts.
• Build relationships with engineering, developer experience, documentation, procurement, and executive stakeholders; provide feedback to Product and leadership.

Requirements

• 3+ years of experience in a quota-carrying account management role or an AE role with expansion ownership at a B2B SaaS company.
• Proven success growing mid-market or enterprise accounts with $50,000+ ARR and identifiable expansion results.
• Moderate technical understanding of how teams write, review, and publish documentation, including Git, Markdown, APIs, and CI/CD.
• Ability to communicate with engineering leaders and recognize when to involve a Solutions Engineer.
• Strong discovery and negotiation skills covering renewals, multi-year terms, and procurement.
• Experience partnering with Customer Success while retaining ownership of the commercial relationship.
• Organized and data-driven, with disciplined Salesforce usage, accurate forecasting, and the ability to interpret usage data.
• Willingness to travel approximately one week per month and work from the San Francisco office when not traveling.

Nice to have

• Experience selling developer tools, API platforms, or products purchased by engineering teams.
• Experience with usage-based pricing, credits, or overages.
• Experience using hirify.global or another documentation platform.
• Familiarity with AI products such as AI search, assistants, or MCP and how teams adopt them.
• Early-stage startup experience, especially building an account management or expansion motion.

Culture & Benefits

• Small team of more than 65 employees with substantial individual impact and a culture emphasizing learning velocity, grit, and unique perspectives.
• Competitive compensation, equity, and a 401(k) with employer match.
• 20 days of paid time off annually and full employee coverage for health, dental, and vision insurance.
• Monthly wellness stipend, commute stipend, and free lunch and dinner.
• Annual team offsite.

Hiring process

• First 30 days focus on learning the account portfolio, contracts, renewals, usage, contacts, customers, and Customer Success partnerships.
• By 90 days, renewal plans and next steps should be established for the following two quarters, with initial on-site visits and a growing expansion pipeline.
• Within 6–12 months, the role is expected to close expansion consistently, maintain reliable forecasts, grow net revenue, and develop repeatable team practices.