Sales Development Representative

Location: Fully remote; preference for candidates based in the Kansas City area

Company

Experience management company helping organizations improve customer, employee, and brand experiences through an AI-native platform and related expertise.

What you will do

• Research target accounts, their priorities, buyers, and potential needs.
• Identify relevant contacts and create personalized outreach.
• Start conversations through outbound calls, email, social outreach, and lead follow-up.
• Qualify prospects, schedule discovery meetings, and provide clear handoffs to Sales Executives.
• Collaborate with sales leaders and teammates to prioritize accounts and improve outreach.
• Manage activity and account information in Salesforce, Outreach, and other prospecting and AI-enabled tools.

Requirements

• Entry-level candidate or up to 2 years of experience in sales, business development, lead generation, or another customer-facing role.
• Curiosity about businesses, customers, and buying decisions.
• Strong written and verbal communication skills and confidence starting conversations.
• Resilience when handling rejection and the ability to continue follow-ups.
• Organization, attention to detail, and the ability to manage follow-ups.
• Comfort working toward clear goals in a quota-driven environment.
• Willingness to test new approaches, continue developing, and ask for feedback.
• A bachelor’s degree is preferred; equivalent experience is also considered.

Nice to have

• Experience with SaaS, outbound prospecting, Salesforce, Outreach, or similar tools.

Culture & Benefits

• Remote-first work environment with a culture based on listening, ownership, collaboration, and continuous improvement.
• Structured 30/60/90-day ramp, regular coaching, and opportunities to learn from experienced sales teammates.
• Increasing ownership of pipeline and sales development work as skills and results grow.
• Unlimited PTO, extended parental leave, and company-issued equipment.
• Work across restaurants, retail, healthcare, and consumer services.

Hiring process

• Accommodation requests during the application or hiring process can be sent to HR@smg.com.