Global Head of Customer Success Engineering (AdTech)

Location: US - Remote

Company

hirify.global operates in the programmatic advertising ecosystem, supporting publishers, DSPs, and strategic technology partners.

What you will do

• Lead global Solutions Architects, Support Engineering, and Deal Operations organizations, including hiring, coaching, and developing managers.
• Set technical priorities, establish ownership, resolve escalations, and ensure recurring issues are fixed at the root.
• Build monitoring and alerting for integration health, traffic, and revenue; lead incident response and post-mortems for revenue-impacting issues.
• Lead technical partner discussions covering integrations, auction mechanics, revenue performance, onboarding, CTV and podding, discrepancy investigations, and analytical system tests.
• Act as the primary technical bridge between customers, business teams, Product, and Engineering, prioritizing requests and owning complex integration, data, and auction escalations.
• Improve intake and feedback processes while applying AI and automation to monitoring, troubleshooting, and operational efficiency.

Requirements

• 10+ years of experience in a technical programmatic advertising role at an SSP, DSP, ad server, or publisher.
• Deep knowledge of OpenRTB, auction mechanics, supply paths, CTV, and pod bidding, including the ability to diagnose issues from bid-level data.
• Experience leading global teams across multiple business lines and regions, including hiring, coaching, and developing managers.
• Strong ownership, commercial mindset, and understanding of how technical decisions affect business KPIs.
• Demonstrated ability to prioritize by revenue, risk, and effort and communicate decisions clearly.
• Experience collaborating across Commercial, Product, Engineering, Legal, sales, account management, and external partners.
• Ability to handle ambiguity and disagreement, connect teams, translate technical constraints, and turn recurring issues into prioritized product and engineering requests.
• Practical fluency with AI and automation tools, with sound judgment about where they provide value.

Culture & Benefits

• Full-time remote work in the US.
• Compensation includes base salary plus bonus, equity, and benefits; the base salary range is referenced in the posting but no amount is provided.
• Values include customer centricity, ownership, transparency, fast evolution, humility, and drive.
• Equal employment opportunities are provided.